Canceling Your Subscription

You can cancel your Synthcore subscription at any time. Here's what to expect.

How to cancel

1. Go to Dashboard > Billing.
2. Click Manage Subscription to open the Stripe Customer Portal.
3. Click Cancel Plan.
4. Confirm the cancellation.

What happens after cancellation

• Access continues — You retain full access until the end of your current billing period.
• Agents stop — When the billing period ends, all agent schedules are paused.
• VMs deallocated — Project VMs are shut down and deallocated.
• Data retained — Your project data, persona files, and activity history are retained for 30 days.
• GitHub untouched — All commits and PRs already pushed to your repos remain there permanently.

Reactivating

If you change your mind within 30 days:

1. Sign back in to the dashboard.
2. Go to Billing and select a plan.
3. Your projects will be re-provisioned with existing configurations.

After 30 days, project data is permanently deleted. You'll need to create new projects if you resubscribe.

Money-back guarantee

We offer a money-back guarantee for the first month. If you're not satisfied:

1. Cancel within your first billing period.
2. Contact support@synthcore.dev with your account email.
3. We'll process a full refund within 5 business days.

Downgrading instead

If you want to reduce costs without canceling entirely, consider downgrading to a lower tier instead. You'll keep your most important projects active at a lower price.